At Bright Star Sanitation, we strive to provide the best products and service experience to our customers. Our return and refund policy is designed to be fair and transparent.

Cancellation Policy

• Order cancellations will be considered only if the request is made within 7 days of placing the order.
• Cancellation requests may not be accepted if the order has already been processed or dispatched to the shipping partner.

Returns & Replacements

• We accept return or replacement requests in the following cases:
  • Product received is damaged or defective
  • Product delivered is not as described or mismatched
• Customers must notify our Customer Service team within 7 days of receiving the product.
• All requests are subject to verification and approval after inspection by our team or the respective merchant.

Non-Returnable Items

• Certain categories (such as perishable goods, if applicable) are not eligible for return or cancellation.
• However, replacements or refunds may be considered if the product quality is found to be unsatisfactory.

Warranty Claims

• For products covered under manufacturer warranty, customers are requested to directly contact the respective manufacturer or service center.

Refund Process

• Once a refund is approved, it will be processed within 6–8 business days.
• Refunds will be credited to the original payment method used during purchase.

Contact Us
For any return, refund, or cancellation requests, please contact:

📞 Phone: 9310177744 / 9310651118
Email: jindalbath123@gmail.com